![]() Ensure policies/procedures are used to maximize guest satisfaction and increase player action and traffic flow. Create, develop, revise, and implement gaming policies and procedures to assure the highest integrity and continued successful operation of the casino and resort operations.Ensure an effective system of communication to maintain a constant flow of information downward, upward and laterally Ensure compliance with current Standard Operating Procedures, MICS, TICS and requirements of Gaming Compact and Mohican Gaming Commission.Ensure policies and procedures are followed to achieve profit objectives by assuming responsibility for business operations, and profit and losses of all departments.Responsible for providing leadership for all casino operations and employees including effectively maximizing productivity and efficiency by incorporating creative and competitive business strategies while simultaneously evaluating operational performances and supervising employees.Direct overall leadership of the Casino and Resort operations, including the bingo, hotel, RV park, food and beverage outlets, and Pine Hills Golf course in order to provide an optimal customer service.
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